Answers to common questions about AiMedia.
AiMedia turns long videos into short, shareable clips. Upload a video and our AI identifies the most engaging moments, adds captions, and produces ready-to-post shorts for TikTok, Instagram Reels, YouTube Shorts, and more.
We support common formats including MP4, MOV, and WebM. To create clips, use a video that's at least 1 minute long and has clear speech. Upload limits and supported options are shown in the workspace.
Sign in, choose a video tool on the dashboard, and upload or select your video. Review the settings and credit usage, then submit the task. Track progress and review the result when it finishes.
The most common reason is unclear or absent speech in the video. The AI detects highlights by analyzing spoken content — silent videos, music-only tracks, or heavily accented speech may produce fewer or no clips. Try a video with clear, continuous dialogue.
AiMedia uses an A-Coins-based system. Each video highlight task consumes A-Coins based on processing. You can view your A-Coins balance in the dashboard. Visit the Pricing page for current plans and top-up options.
Email us at support@aimediarest.com and we'll get back to you as soon as possible.